Frequently Asked Questions
Store Information
Meesaa, derived from the Newari word “Mihsa,” embodies boldness, elegance, and finesse. Our logo, featuring black, a blooming flower, and red, celebrates the strength and beauty of women.
We are an online fashion jewelry store that offers a wide range of trendy and affordable jewelry pieces, including earrings, necklaces, bracelets, and more. We specialize in gold-plated and American diamond jewelry, crafted with high-quality materials to ensure both style and durability.
Our store is located at Nyalma Marg, Gahanapokhari, Kathmandu. You can visit our storefront to explore our product offerings in person and receive personalized assistance from our friendly staff.
Additionally, we offer a home try-on service within the valley, allowing you to explore our designs from the comfort of your home. If you wish to visit our office or need assistance finding our location, please contact us at 9801085784 / 9801085783, and we’ll be delighted to guide you.
Alternatively, you can find us on Google Maps using this link: https://goo.gl/maps/aagzdgHXf8xBKZft9
Our physical store is open from 10AM – 6PM for in-person shopping. You can visit us during these hours to browse our collection, try on jewellery pieces, and make purchases. Our online store, on the other hand, is open 24/7 for browsing and shopping from the comfort of your home.
We are primarily retail only. In some cases, we may offer wholesale and bulk purchasing options for businesses or individuals looking to make larger orders. Please contact us at 9801085788 for more information.
Yes, you can contact us directly at 9801085783 / 9801085784 or visit us in person at Gahanapokhari, Kathmandu. Our team will be happy to assist you with any questions, concerns, or inquiries you may have about our products or services. Additionally, you can reach out to our customer support team through our social media, website or email for further assistance.
Ordering and Payment
To place an order on Meesaa, simply browse our website and add the items you like to your cart. Once you’ve finished shopping, proceed to checkout where you’ll be prompted to enter your details and complete your purchase.
After placing your order, you can expect your selected products to be delivered to your specified address. If you encounter any issues or have questions during the ordering process, feel free to reach out to our customer support team for assistance.
We offer a variety of payment options to ensure convenience for our customers. For orders within the Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur, Kirtipur), we provide a Cash on Delivery (COD) service. For orders outside the valley, we offer delivery via courier company, and a prepayment is required.
For prepayments outside the valley, customers have two options:
Collect from Courier Partner’s Office: Customers can opt to collect their parcel from our courier partner’s office, with a charge of Rs 100.
Home Delivery: Customers can choose to have their order delivered to their home, with a charge of Rs 200.
Currently, we accept several payment methods, including COD, Bank Transfer, eSewa, Khalti, and IMEPay. We are continuously exploring additional payment gateways to enhance the payment experience for our customers.
Yes, you can cancel or modify your order after it has been placed. Simply message us on our social media page or contact us at 9801085783 / 9801085784 as soon as possible, and our team will assist you with the necessary changes. Please note that we recommend reaching out to us as soon as possible to ensure timely processing of your request.
Yes, we provide an invoice for every order placed on Meesaa. You will receive a digital copy of your invoice via email once your order is confirmed. Additionally, a physical copy of the invoice will be included in your package when it is delivered to you. If you have any questions or concerns regarding your invoice, feel free to reach out to our customer support team, and they will be happy to assist you.
Shipping and Delivery
We offer a variety of payment options to ensure convenience for our customers. For orders within the Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur, Kirtipur), we provide a Cash on Delivery (COD) service. For orders outside the valley, we offer delivery via courier company, and a prepayment is required.
For prepayments outside the valley, customers have two options:
Collect from Courier Partner’s Office: Customers can opt to collect their parcel from our courier partner’s office, with a charge of Rs 100.
Home Delivery: Customers can choose to have their order delivered to their home, with a charge of Rs 200.
Currently, we accept several payment methods, including COD, Bank Transfer, eSewa, Khalti, and IMEPay. We are continuously exploring additional payment gateways to enhance the payment experience for our customers.
Regarding delivery times, for customers within the Kathmandu Valley, we strive to deliver all orders before 11 AM on the same day. Orders placed after 11 AM are typically delivered the following day. For customers outside the valley, delivery times vary depending on the location, ranging from 1 to 5 days.
We’re sorry, but at the moment, we don’t offer international shipping from our store. However, we’re continuously exploring ways to expand our services to reach customers beyond Nepal.
While we don’t offer international shipping from our store, we do accept international payments for orders placed as gifts for loved ones living in Nepal. You can easily place an order online through our website and specify the shipping address of the recipient during checkout.
At Meesaa, we strive to provide a seamless shopping experience, including easy tracking of your orders. For customers outside the Kathmandu Valley, once your order is dispatched, we will provide you with a courier bill number along with instructions on how to track your shipment. You can use this information to track your order through our courier partner’s website.
For example:
Courier Bill No: 230041256
Tracking Link: Trimurti Express Tracking
Additionally, if you need further assistance or encounter any issues with tracking your order, please don’t hesitate to reach out to Trimurti Kontract Courier Customer Care at:
9802320010 / 9802320011 / 9812759864
We’re committed to ensuring that you receive your order smoothly and on time.
In the event of a delay or if your order is lost in transit, we understand the frustration it may cause and assure you that we’re here to assist you throughout the process. Here’s how we handle such situations:
Get in Touch: Please reach out to us as soon as you notice any delay or if your order is lost. You can message us on our social media platforms or contact us directly at 9801085783 / 9801085784.
Provide Order Details: When contacting us, kindly provide your order number and any tracking information available. This will help us investigate the issue promptly.
Investigation: Upon receiving your inquiry, we’ll initiate an investigation into the status of your order. We’ll work closely with our courier partners to track down your shipment and determine the cause of the delay or loss.
Resolution: Based on the outcome of our investigation, we’ll take appropriate action to resolve the issue. This may involve arranging for a replacement shipment, issuing a refund, or providing alternative solutions tailored to your preference and the circumstances.
Keep You Informed: Throughout the process, we’ll keep you updated on the progress of our investigation and any steps taken to address the situation. Your satisfaction and trust are our utmost priorities, and we’ll strive to ensure a positive resolution.
We’re committed to providing you with excellent service and assistance, and we appreciate your understanding and patience in such situations. If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re here to help.
We offer home delivery within Kathmandu, Bhaktapur, Lalitpur, and Kirtipur with Cash on Delivery option. For customers outside these areas, we provide delivery via courier companies with pre-payment requried.
We typically process orders received before 11 AM and create a route for delivery within the inside valley. Delivery within the inside valley usually takes 1-2 days.
For orders outside the valley, delivery generally takes 2-3 days, but it may take longer depending on external factors such as road obstructions, air flight delays, or unforeseen circumstances. We strive to get your order to you as quickly as possible, and we appreciate your understanding in case of any unforeseen delays.
We process every order before 11 Am and proceed with delivery. Orders after 11 AM are processed for the next day. If you need to change or cancel your order, please message us immediately on our Facebook page or Instagram page and we’ll be happy to assist you asap.
If you encounter any issues with your delivery, such as delays or damage, please contact our customer service team immediately. We’ll work to resolve the issue promptly.
Product Information
Discover a variety of meticulously crafted jewelry at Meesaa, featuring gold-plated brass, stainless steel, and exquisite stones like American diamond. Our collection includes timeless pieces in gold, rose gold, and white gold plating, along with artificial pearls and traditional Kundan and Polki designs. Find your perfect style with us
While we strive to create or source jewelry that is safe for sensitive skin, we cannot guarantee that all individuals will not experience allergies or sensitivities. We recommend checking the product descriptions for specific information on materials used.
To determine your bangle size, measure the circumference of your wrist at its widest point. Then, refer to our size chart to find the corresponding bangle size. Alternatively, you can visit our physical store for personalized assistance in finding the perfect fit.
Currently, we do not offer customization or personalized jewelry. However, we are continuously exploring new options to enhance our product offerings and meet the diverse needs of our customers.
Thank you for your interest in our products! While we don’t provide explicit warranties on our fashion jewelry, we assure you of the quality of our products. Our team rigorously tests each piece for durability and plating quality.
Fashion jewelry, like ours, requires a little extra care to maintain its shine and beauty. We recommend avoiding direct contact with perfumes, hairsprays, and other chemicals, as they can affect the plating. Storing your jewelry in a plastic pouch or a separate compartment can also help preserve its luster.
For more tips on how to care for your fashion jewelry and make it last longer, check out our jewelry care guide: Jewelry Care Guide
If you have any further questions or concerns, feel free to reach out to us. We’re here to help!
Returns and Exchanges
Meesaa Rewards is our loyalty program designed to thank you for shopping with us. For every purchase you earn 3% of your purchase value back in points.
To initiate a return or exchange, please reach out to us within 12 hours of receiving the product via our social media channels or contact numbers. We’ll guide you through the process. For more information, refer to our Exchange & Return Policy.
Due to hygiene reasons, we cannot accept returns for nose pins. For more details, please review our Exchange & Return Policy.
For returns within the Kathmandu Valley, if the product is damaged upon delivery or if we mistakenly deliver the wrong item, customers are not required to pay any return shipping charges. We will cover the cost of shipping for exchanges in these cases. However, if the error is on the customer’s part, such as providing the wrong bangle size, a nominal fee of just Rs.50 will be charged for the exchange.
Similarly, for customers outside the Kathmandu Valley, if the mistake is on our part, we will cover the courier charges for returning the item and exchanging it. However, if the mistake is on the customer’s part, they will be responsible for covering the courier charges to return the item to us, as well as the shipping charges for sending the replacement product from our end.
Once we receive your returned item, it typically takes 3-5 business days to process your refund or exchange. Please note that processing times may vary depending on the volume of returns.
For more details, please visit our Exchange & Return Policy.
Account Management
To create an account on Meesaa, simply click on the “My Account” link at the top right corner of our website.
Then, click on “CREATE AN ACCOUNT ” and follow the prompts to fill out your information. Once completed, your account will be created.
If you need to reset your password, go to the login page and click on the “Lost your password?” link. Enter your email address, and we’ll send you a link to reset your password.
Yes, you can update your account information at any time. Simply log in to your account, go to the “My Account” page, and select the information you’d like to update.
No, you can place an order as a guest without creating an account. However, we recommend creating an account for easier order tracking and a faster checkout process in the future.
To unsubscribe from our newsletter, simply click on the “Unsubscribe” link at the bottom of any newsletter email you receive from us. Alternatively, you can log in to your account and adjust your email preferences under the “Newsletter Subscriptions” section.
A wishlist is a feature on our website that allows you to save products you are interested in for future reference. It serves as a personalized collection of items you desire or plan to purchase at a later time.
When you come across a product you like, you can add it to your wishlist by clicking on the “Heart” symbol or icon button. The product will be saved in your wishlist, accessible from your account. You can easily view, manage, and revisit your wishlist whenever you like.
Yes, you have the option to share your wishlist with others. You can send your wishlist to friends, family, or anyone you wish to share your desired items with. They will be able to view the products you’ve added to your wishlist.
Yes, you can easily move items from your wishlist to your shopping cart. Simply locate the product in your wishlist and click on the “Add to Cart” button to initiate the purchase process.
Adding a product to your wishlist does not reserve it for you. It simply allows you to keep track of products you’re interested in. To secure an item, you need to complete the purchase by adding to your cart and proceeding to the checkout process.
Yes, for out-of-stock items, you can opt to receive an email notification when the product is back in stock. Simply click “Join Waitlist” on the product description of out-of-stock item and enter the email address where you’d like to get notified.
Meesaa Rewards
Meesaa Rewards is our loyalty program designed to thank you for shopping with us. For every purchase you earn a percentage of your purchase value back in points.
You automatically earn points for every eligible purchase made on our website. Simply shop as usual, and your points will be credited to your account after your order is completed.
Once you have accumulated enough points, you can redeem them for discounts on future purchases. Each point can be converted into a coupon code equivalent to its value. For example, if you have 100 points, you can redeem them for a Rs.100 discount on your next order.
You can check your points balance by logging into your Meesaa account and navigating to the “Points & Rewards” section. There, you’ll find details about your current points balance and any available rewards.
Points earned through the Meesaa Rewards program do not expire as long as your account remains active.
In most cases, you can use your points in conjunction with other discounts or promotions. However, please note that some exclusions may apply, and certain items or offers may not be eligible for point redemption. Be sure to check the terms and conditions of each promotion for details.
If you return an item for which you earned points, the corresponding points will be deducted from your account. If you have already redeemed points for a purchase that is later returned, the redeemed points will be re-credited to your account.
Yes you can. Just convert the points into a coupon code and send the code to the receiver in order to redeem.
If you have any further questions about our Rewards program, please feel free to contact our customer support team. You can reach us via email, phone, or live chat, and we’ll be happy to assist you.
All customers with a registered account on our website are automatically enrolled in the Meesaa Rewards program. If you don’t have an account yet, you can sign up for one during the checkout process or by visiting our website and creating an account.
